These terms cover what you get when you sign up for Kookabase, what we promise, and what we ask of you in return. Kookabase is a job and quote management tool for Australian trade businesses (electricians, HVAC, plumbers, and similar).
This document is provided for transparency. It is not legal advice; if you need certainty on a specific clause, contact us and we'll talk it through.
By signing up for Kookabase or using the Service, you agree to these Terms of Service. If you don't agree, don't use the Service.
If you are signing up on behalf of a business, you confirm you have the authority to bind that business. In that case, "you" means both you personally and the business.
To use Kookabase you must:
You can give other people in your business access by inviting them as users. The account owner remains responsible for what those users do.
Current plans and prices are listed at kookabase.com.au/pricing. Subscriptions are billed monthly in advance unless you choose an annual plan. All prices are in Australian dollars and include GST where applicable.
Payments are processed by Stripe. By providing payment details you authorise us (via Stripe) to charge your card or account for each billing period. If a payment fails we will retry and email you; if it can't be resolved within 7 days, the account may be suspended.
We may change subscription prices. If we do, we will email active customers at least 30 days before the change takes effect. You can cancel before the new price applies.
Don't use the Service to:
We may suspend or terminate accounts that breach these rules. Where we can, we will warn you first.
You own your data. Anything you put into the Service stays yours.
You give us a non-exclusive, worldwide licence to host, copy, display, and process Your Data solely so we can provide the Service to you. That licence ends when your account ends, except for the limited purposes described in our Privacy Policy (for example, holding tax records where the law requires it).
You are responsible for the lawfulness of the data you put in. If you upload your customers' personal information, you confirm you have the right to do so under Australian privacy law and your own arrangements with those customers.
Export options are available from inside the app. We will not hold your data hostage at the end of the relationship.
We aim for the Service to be available all the time, but we don't guarantee uninterrupted operation. We use commercially reasonable efforts to keep things up and running, with monitoring, backups, and a maintenance window scheduled outside Australian business hours where possible.
Support is provided by email during Brisbane business hours (Tue–Thu, 7am to 6pm AEST is when you'll get the fastest reply). Higher plans may include faster response targets — current details are on the pricing page.
If we have to take the Service offline urgently for security reasons, we will tell you as soon as we can.
Kookabase can connect to other tools (such as Xero, MYOB, Stripe, Google Calendar, and similar). When you turn on an integration, you authorise us to send and receive data on your behalf.
We own the Service — the software, designs, logos, and content we publish. You don't get any rights to those except the limited right to use the Service while your subscription is active.
You own Your Data and any content you create. We claim no ownership over your jobs, quotes, invoices, customer records, or anything else you put in.
Feedback you send us — ideas, bug reports, feature requests — is welcome. By sending it, you agree we can use it to improve the Service without owing you anything for it.
The Service is provided "as is" and "as available". To the extent permitted by law, we don't make any warranty that the Service will be error-free, secure against every possible attack, or fit for any specific purpose you have in mind.
To the maximum extent permitted by law, and subject to the ACL paragraph above:
This cap reflects the price of the Service and the way we can sensibly take on risk. If it doesn't work for your business, talk to us about a custom agreement.
You agree to indemnify us against losses, costs, or claims that come from:
This obligation does not apply to losses caused by our own breach or wrongful conduct.
You can end this agreement any time by cancelling your subscription from inside the app.
We can end this agreement if you breach these terms, fall behind on payment after we've asked you to fix it, or use the Service in a way that puts other customers or our infrastructure at risk.
When the agreement ends, your access to the Service ends. Your Data is retained briefly so you can reactivate or export it — the timeframes are in the Privacy Policy. Clauses that should outlast termination (intellectual property, liability, governing law, indemnity) continue to apply.
These terms are governed by the laws of Queensland, Australia. Any dispute will be heard in the courts of Queensland (with appellate rights as normal), and the parties agree to submit to the jurisdiction of those courts. Brisbane is the venue.
Before going to court, please contact us first — most things can be sorted out with a conversation.
We may update these terms from time to time. The date at the top of the page reflects the most recent change. If we make a material change — for example, changing how billing works or adjusting the liability cap — we will notify active customers by email at least 30 days before it takes effect. If you keep using the Service after the change date, you accept the new terms. If you don't agree, you can cancel.
Anything to discuss about these terms, get in touch:
BNE